The Franklin Police Department's Communication Services is responsible for answering all 911-emergency calls and non-emergency calls that come into the department. At full staffing, the Communication Services is comprised of one (1) civilian Communications Supervisor, one (1) civilian Lead Dispatcher, and fourteen (14) civilian Dispatchers/Clerks. The Communication Services Division is divided into 3 shifts and provide 24-hour emergency service communications for the City. The Dispatcher/Clerks answer emergency and non-emergency telephone calls, operate the computer-aided dispatch system (CAD), and dispatch appropriate police and fire units to calls for service The Dispatcher/Clerks are trained in State and National teletype system usage that permits access to the Department of Motor Vehicle records, Crime Information Bureau, National Crime Information Center records, warrants/commitments, and criminal history checks. In addition, they transcribe and file all police reports and provide front-window service to citizens seeking information.
